SHIPPING

 

Where do we ship to?

Light House Co. ships across Canada and the USA (lower 48 states). Some exceptions apply. 

 

COVID Delays 

We continue to experience longer than usual shipping times for furniture, lighting and rugs. ETA stock dates are more fluid than ever due to the global manufacturing, shipping and supply chain disruptions. We will continuously update you on delays to the best of our ability during this time. We ask for your patience and understanding as we strive to seek and provide information as it becomes available to us. 

Lead Times

Lighting, furniture, rugs and art ship directly from the distribution center to you. You’ll be contacted within 48hrs of placing your order with an approximate timeframe. This is based on stock availability, distribution and shipping.

Once your item has shipped you'll receive a tracking number to follow the package. Orders with multiple items may have more than one tracking number with varying arrival dates. 

Standard Delivery

STANDARD DELIVERY IS DOORSTEP ONLY. The delivery person or team does not enter the home or assemble the furniture. If you live in an apartment or condo building, it would be brought into the lobby and no further. Other than beds and dining tables, most of our larger furniture pieces come fully assembled. Please ensure you are comfortable bringing it to its desired destination in your home and that it will fit through all doorways and stairwells!! Please contact us to upgrade to White Glove Delivery if you feel you are unable to. 

Small and medium sized Items are shipped via Courier (Purolator, UPS, Fedex or Canada Post). 

Larger and oversized items typically ship with a freight carrier and/or third party delivery company. Carrier or delivery will depend on location.

Order Notes

Please utilize the order note section during checkout to specify unique situations the delivery company may encounter during delivery. No elevator, second floor, etc. 

Please ensure items being ordered fit through and into their desired destination prior to ordering. Double check doorways and stairwells. If you have any questions about size please don't hesitate to ask. Additionally, if you would like us to add a signature required, please let us know!

Delays

Delays in shipment or delivery can be caused due to holidays, busy seasons, weather or various other reasons. These delays are out of our control and can push the delivery window past the ETA or lead time given at the time of ordering. We ask for your patience during these times as we do our best to ensure all items get to our customers as quickly as possible! 

Stock

We do our best to feature in stock items, but at this time are unable to guarantee stock availability. If you purchase an item that is out of stock we will contact you with an estimated restock date. If the date isn't to your liking we will reimburse you 100% and/or suggest a similar in stock item. Please contact us for stock inventory and specific lead times prior to placing your order if needed. 

Sales Tax & Tariffs

Canada

Light House Co. is located in Lindsay, Canada and charges the sales tax (HST) applicable in Ontario. Orders shipped within Canada are charged HST or applicable provincial sales taxes.

Unfortunately, as of May 5th, 2021, some items being imported into Canada are now subject to a newly instated SIMA tariff. This import tax applies to all real leather upholstered seating including, but not limited to, armchairs, sofas, sectionals and benches. It also includes all upholstered swivel chairs, recliners, and ottomans made in China or Vietnam. You can review the investigation here and the government's preliminary determinations here. Products being affected are indicated as such on the product page. 

US

In the US, you will be charged appropriate sales taxes for registered states. You will be responsible for paying any import duties, brokerage fees and current China tariffs if applicable. Note that not all items are subject to duties and tariffs.

We do not ship to P.O. boxes.