Our customers are responsible for return shipping to our showroom. Refunds are made to the original method of payment, less original shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.
Please note, once the fixture has been received, a quality control review will be issued. This process takes approximately 3-5 business days from the date of receipt. A refund will be issued once completed within 7-10 business days, less return shipping and a 15% restocking fee (per fixture).
If you receive lighting that is incorrect or damaged, please notify our customer service team within 48 hours to file a claim. Any notifications or claims outside of this window will be denied. We cannot process a claim or issue a return on lighting that has been installed. Returns sent in that arrive with postage due will be returned to sender.
REQUIREMENTS FOR LIGHTING RETURNS:
Item(S) Has Been Delivered Within The Last 30 Days.
Item(S) Are Unused/Uninstalled.
Item(S) Must Be In The Original Packaging. This Includes All Original Packaging Material And Original Factory Information And Paperwork.
The Item(S) Must Be Packaged Exactly As It Was Shipped. Do Not Write Or Put Any Markings On The Outside Of The Packaging. Any Slight Variation In The Repackaging Could Cause The Piece To Be Damaged In Transit, Making The Return Invalid.
Any Customized Lighting Is Non-Refundable. This Includes Any Changes To Overall Chain Length (Lengthening Or Shortening).
FINAL SALE & CLEARANCE ITEMS
Please note that final sale and clearance items are not returnable or exchangeable except for manufacturing defects.
* All the hardware are not returnable or exchangeable except for manufacturing defects.