SHIPPING POLICIES

At Light House, we’re dedicated to giving our customers a rewarding and enjoyable shopping experience. At Light House, we carefully select each of the brands and manufacturers that we carry. While we stock some of our most popular items, many items are "made to order" and will be shipped to you directly from our suppliers. This approach saves time, money, resources and has a lower impact on the environment, as items are not being shipped twice.

COVID-19 SHIPPING UPDATE

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Light House is continuing to closely monitor the latest reports from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) regarding ongoing concerns about the coronavirus COVID-19 as we transition into the new year.

We’d like to address a few questions we have received regarding customer orders.

1. Delayed Shipments - Work restrictions may continue to affect shipments to and from our warehouse/vendor warehouses to impacted areas. Please reach out to our Customer Experience Team if you are experiencing delays or have questions about the status of an order.

    2. Delivery Partners - We are in close communication with our freight and parcel delivery partners, which are all adhering to the guidelines from government authorities related to the containment of COVID-19. We will inform you of any relevant changes or possible delays to delivery procedures in accordance with CDC guidelines.

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Standard Shipping Within Canada

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We offer shipping to your door on most areas within Canada for many of our products. Depending on the supplier and your location, your order will ship via Canada Post, Purolator, Fedex, UPS or other 3rd party carriers. For large items, your products will often be delivered by a local delivery carrier in your area. If your order includes multiple products from multiple manufacturers, you may receive separate shipments. 

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Please note that standard delivery is to your door step only. This means that the delivery driver does not bring the item into your home or assemble it. If you live in a building it would be brought into the lobby only. 

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Delivery to remote or rural parts of Canada may include additional charges that are not calculated during your original online purchase. If there is going to be an additional shipping charge due to your location, Light House will notify you of the cost prior to processing your payment and ensure you want to proceed.

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PO Box addresses are not acceptable for delivery.

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Lead Times

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Some items are already in stock while others are shipped directly from the manufacturer. We make every effort to ensure that your merchandise reaches you accurately and expediently. In-stock items are usually shipped within 48 - 72 hours of receiving the order. Your merchandise should then arrive within 10 to 14 business days. If the product(s) is not in stock, we will inform you within 72 hours of placing your order of the expected lead time and our delivery plans. If an item is out of stock you will have the option to cancel your order at that time. 

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All items have specific manufacturer lead times that can range anywhere from 1-16 weeks, although some special order items may take longer. Because these lead times change on a regular basis, please contact us for specific lead times. Lead times are estimates only. Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability. Delivery dates are good faith estimates only and are quoted in "business days"; this does not include weekends and statutory holidays.

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Quick shipping is available upon special request for some in-stock items. This option may involve additional costs, therefore we ask that you contact us for more information to see if your particular request is possible and to determine what additional costs may be associated.

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Back Orders

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We will ship backordered items as soon as they are back in stock. In the event of a delay, we will notify you by mail, email or phone.

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Damages

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Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible. 

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Please fully inspect your purchase at the time of delivery and note any damage or defect to our customer experience team within 48 hours of receipt, so that we may file a claim and include in your delivery documents.

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If you refuse your purchase's delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged lighting takes 2-3 weeks to finalize and issue a replacement. Our team will work hard to have a replacement issued and shipped as soon as possible.

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Purchases that are refused due to non-damage or defect related feedback will be will be issued store credit as a refund less the original handling fee charges and a 15% restocking fee.

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